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FAQ

Q. What is the best way to get started with the Fastube product?

A. The best first step is to contact us. A Fastube representative can then evaluate what you are looking to do with the product and get you headed in the right direction. We can discuss the different services that are offered and this will allow us to start some design work for you. If you have a sketch or details of what you are looking for, that is also very helpful for us. Fastube also has a "Design Request Form" that you can fill out and return to us.

Q. Does Fastube have any order minimums or box quantity requirements?

A. Fastube does not have any minimum quantity requirements (except on 20’ Pipe). The price will be the same if you order 1 or a box quantity.

Q. When I order a connector, does it come as a full connector set?

A. No, the connectors come as a half joint. For a CN1 combo, you would need to order (2) CN1's, (1) FS1-E (or FS1-M), and (1) FS2-E (or FS2-M). A Fastube sales representative can provide you information on joints combo sets or help with part requirements.

Q. Are the Fastube products compatible with other tube and joints product lines?

A. Fastube products are compatible with 1" (28mm) tube and joints competitors. A Fastube representative can help you with compatibility questions and crossover information.

Q. Does Fastube offer other types of casters that are not included in the catalog?

A. Yes, we have access to may different types of casters. If you have a particular caster you are looking for or are not sure which one will be best for your work environment, let us know and we will identify the best caster for you.

Q. How can I get a sample of the Fastube pipe and parts?

A. Fastube would be glad to provide one of our small sample boxes to you free of charge. This box includes some small pipe samples, components, fasteners, and hard copies of our catalog.

Q. Does Fastube handle credit card orders?

A. Yes, we except American Express, Visa, and Mastercard for registered Fastube customers.

Q. Are your parts made in the USA or just the racks being built in the United States?

A. Both! Our parts are manufactured in the US and racks are built at our plant in Canton, MI. We are excited that we continue to have our parts rolled, extruded, stamped, coating and created in the United States.

Q. Do you offer stock racks/applications that I can purchase?

A. We are a custom rack company so we normally would create a design specifically for you. But with the excellent lead times we have, let us customize a design for you and get you exactly what you are looking for. It will get to you about as fast as a stock rack.

Q. Do you offer any other products that are not in your catalog?

A. Definitely. We are a material handling company that has many great resources and partners. We would be glad to help locate a product or application for you. Our staff has a lot of experience and a great understanding our Lean Applications. Plus as a custom rack supplier, we are constantly finding new products, applications, and ideas that we would love to share with our customers.

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