Frequently Asked Questions
Below are some questions we get asked the most. If you have additional questions, please don’t hesitate to contact us. You can reach us through chat, phone and contact form.
Fastube opened in 1999 in Plymouth, MI. We are now located in Canton, MI.
How does Fastube compare to other material handling companies?
We really pride ourselves in being the best in customer service. Our company has had success, but also really thrives on having exceptional relationships with our customers. With this hands on approach, great lead times, and high quality products (Parts made in the USA), we are able to dive in with our customers to improve their processes quickly.
Both! Our parts are manufactured in the US and racks are built at our plant in Canton, MI. We are excited that we continue to have our parts rolled, extruded, stamped coated, and created in the United States.
Are the Fastube products compatible with other tube and joints product lines?
Fastube products are compatible with 1" (28mm) tube and joint competitors. A Fastube representative can help you with compatibility questions and crossover information.
Do you offer stock racks/applications that I can purchase?
We are a custom rack company, so we normally create a design specifically for you. With the excellent lead times we have, let us customize a design for you and get you exactly what you are looking for. It will get to you about as fast as a stock rack.
The best first step is to contact us. A Fastube representative can then evaluate what you are looking to do with the product and get you headed in the right direction. We can discuss the different services that are offered and this will allow us to start some design work for you. If you have a sketch or details of what you are looking for, that is also very helpful for us. Fastube also has a Design Request Form that you can fill out and submit to us.
What if I don't have a lot of information or are not really sure what I need?
That is fine too! A Fastube representative can help you get the information put together and even come visit your location to review your process. Once the info is put together, our team can present different ideas to you on what we can provide.
Fastube does not have any minimum quantity requirements (except on 20' Pipe). The price will be the same if you order 1 or a box quantity.
When I order a connector, does it come as a full connector set?
We offer both individual joints (half joints) and combo sets (full set), so make sure you are ordering the correct one. For example, the CN1 is a half joint and you would need two of them (plus a bolt and nut) for a full assembly. However, that full set, which includes our standard nut and bolt, can be purchased with the CJ1 combo. A Fastube sales representative can provide you with information on joint combo sets or help with part requirements.
Does Fastube offer other types of casters/plastics/accessories that are not included in the catalog or on our website?
Yes, we have access to many different types of parts/add-ons. If you have a particular item you are looking for or are not sure which one will be best for your work environment, let us know and we will do our best to identify it for you.
Does Fastube handle credit card orders?
Yes, we accept American Express, Visa, and Mastercard for registered Fastube customers.
That will depend on the size and weight. Fastube can ship via courier or truck (LTL or dedicated). Normally packages over 8' and shipments that are over 150 lbs will ship truck.
Is shipping included in the price of the parts?
No it is not. Most quotes that Fastube will provide will not include shipping. However, we can add shipping to the quote if needed (just let your Fastube contact know).
Can Fastube ship on my company freight accounts?
Yes, we absolutely can. This is actually the quickest way to get your products out the door. Fastube can set up and ship the product collect on your account (Courier or Truck).
Can I set up pickups or come myself to pick up my order?
Yes, this is fine too. Just let us know that you are interested in picking it up and we will have it all ready for pick up at our building in Canton, MI.
Yes, all Fastube racks (fully assembled and kitted) will come with a design. Once we get the startup information from you, we start the process of a design. This design will be sent to you for approval or changes until we get a final design.
Can I get design help even if I'm just buying bulk materials?
Yes, as an active Fastube customer, we are glad to help you out with your designs. Please contact a Fastube representative and they can help you out.
Fastube would be glad to provide one of our small sample boxes to you free of charge. This box includes some small pipe samples, components, fasteners, and hard copies of our catalog.